Effective Date: July 6, 2026
Welcome to Otamzo ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Otamzo mobile application and related services.
By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.
Depending on how you use the app, we may collect the following information:
Name
Email address
Phone number
Delivery address
Profile information (if provided)
Food orders
Payment status
Order history
Delivery preferences
Device model
Operating system
App version
Device identifiers
IP address
With your permission, Otamzo may collect your precise or approximate location to:
Show nearby restaurants
Enable food delivery
Improve delivery accuracy
You can disable location access at any time through your device settings.
We use your information to:
Create and manage your account
Process and deliver food orders
Provide customer support
Improve our services
Personalize your experience
Send order updates and notifications
Prevent fraud and enhance security
Comply with legal obligations
Otamzo may use third-party payment providers to securely process payments. We do not store your complete debit or credit card information on our servers.
We may share information with:
Restaurant partners to prepare your order
Delivery partners to deliver your order
Payment service providers
Cloud hosting and analytics providers
Government authorities when required by law
We do not sell your personal information to third parties.
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic storage or transmission over the internet is completely secure.
We retain your information only for as long as necessary to:
Provide our services
Maintain transaction records
Resolve disputes
Comply with legal requirements
When no longer required, your data will be securely deleted or anonymized.
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Delete your account and personal data
Withdraw consent
Request a copy of your data
To exercise these rights, contact us using the information below.
Otamzo is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will delete it promptly.
Our app may use third-party services such as:
Google Play Services
Firebase Analytics
Firebase Crashlytics
Google Maps
Payment gateways
These services have their own privacy policies governing the information they collect.
Depending on the features you use, Otamzo may request:
Location
Camera (for profile photos or support)
Storage or Photos (for uploading images)
Notifications (for order updates)
Internet access
Permissions are requested only when necessary for app functionality.
We may update this Privacy Policy from time to time. Changes will become effective immediately after being published within the app or on our website.
We encourage users to review this Privacy Policy periodically.
If you have any questions regarding this Privacy Policy, please contact us:
Otamzo Support
Email: support@otamzo.com
Website: https://otamzo.com/privacy
Country: India
